Customer Service

This is one of the most challenging soft skills, which is why it’s typically one of the most impressive to employers. Your ability to handle criticism says a lot about your willingness to improve. And being able to criticize the work of others constructively is just as important.

 

Be aware of how defensive you get in reaction to negative feedback. Never reject a piece of constructive criticism completely without acknowledging that at least part of it is helpful. And when you dish out criticism, make sure it’s done diplomatically. Try to anticipate how the person you’re criticizing will react based on his personality, and shape the way you critize him accordingly.

 

In today’s global economy where the competition is often just a “click” away, as such no one can take customer loyalty for granted. As the physical distance separating you from your customers grows, it is even more important to find ways to strengthen relationships with them. Learn how to make your customers feel valued in every interaction with your organisation, whether those customers are just down the street or halfway around the world.

 

BENEFITS AND OUTCOMES:

  • Embed a customer service strategy and mindset in your organisation

  • Use person-to-person and electronic means to stay in touch with customers

  • Improve service using tools such as surveys and customer feedback

 

TOPICS INCLUDE:

  • Customer Service as a Competitive Advantage

  • Customer Connections

  • Foundation of Professionalism

  • Professional Phone Skills

  • Sales and Service

  • Solving Problems with Your Customers

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© 2015 by Yvonne Lewis Ltd. 

Yvonne Lewis Group 
London Office
8th Floor, 125 High Street
Croydon, CR0 9XP
United Kingdom

Equal Employment Opportunity Disclaimer Yvonne Lewis Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Yvonne Lewis Group is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Yvonne Lewis Group are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Yvonne Lewis Group will not tolerate discrimination or harassment based on any of these characteristics. Yvonne Lewis Group encourages applicants of all ages.

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