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Supported Housing Manager / Senior Supported Housing Officer




Lead a small team of staff to work effectively with vulnerable young people, ensuring that their work is of outstanding enduring quality. Be part of an outcome-focused team that is responsive to young people and commissioners. 

Work with line management and staff to ensure that performance targets and contractual requirements are met and exceeded. Support staff to ensure that all client related data is recorded accurately and that the service meets all QAF requirements are met in a timely and planned manner. 

Responsible for the management of Supported Housing Officers, Supported Housing Assistants, Reception staff, Administrators and Volunteers.

Finance Control 


  • Maximise rental income and minimise losses by managing rent account, lettings and referrals to the highest standard. Ensuring that all staff are aware of service targets and that rental income and management of rent arrears is performance managed, adhering to all policies and procedures.

  • Train and support staff to understand the necessity and importance of benefit claims being completed accurately, promptly and maintained in order to maximise young people’s income. 

  • Ensure the service operates within its allocated budget as part of this you will be expected to produce a draft the budget on an annual basis. You will also ensure all onsite finances are handled, monitored and recorded accurately; including petty cash and rental statements in accordance with procedures. 

  • Ensure that IPOS is completed in a timely way. 


  • Inspire and enable staff to perform well; both as individuals and as part of a team; by being professional and empowering. 

  • Provide regular structured support and adhere to the clients 1:1 meetings procedures, appraisal policy.

  • Ensure that poor performance is managed tightly, and identify learning and development needs and respond appropriately in consultation with the Learning and Development Team.

  • Ensure the implementation and adherence of polices and procedures across the service

Support Services and Service Delivery 

  • Develop and foster positive relationships with all internal and external stakeholders; representing the client professionally at a variety of levels in the local community. 

  • Create positive move on opportunities and support for young people. Ensuring that any information is shared with partner agencies is within the terms of local information sharing protocols and in line with the clients policies and contractual requirements. 

  • Assist in the management and co-ordination of the activities of the service, including management of staff team, locum workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human resources. 

  • Prepare high quality professional reports for internal and external stakeholders when requested in a timely manner.

  • Ensure that all aspects of young people’s files and service files meet required professional standard and that all aspects of the Data Protection Act followed. Lead staff so they maintain precise and up-to-date client related paperwork and databases. 

  • Ensure that all support offered to young people is delivered in line with contractual obligations and in accordance with best practice models. 

  • Respond, and ensure staff team respond, in a suitable manner to the welfare of young people including child protection and vulnerable adult issues: in accordance with requirements and clients policies and procedures. 

  • Facilitate and empower young peoples’ access to and take up of other support services linking into local community services where possible. 

  • Ensure that all young people accessing the service have wide ranging opportunities to participate in the service development; liaising with other departments.

  • Ensure the premises are maintained to a high standard and meet all legal and statutory requirements to operate safely, effectively and efficiently. Ensure that all maintenance needs are reported and progressed in accordance with agreed time frames.

  • To work as part of a team to prepare voids for letting, this may include some cleaning duties. 

  • Celebrate diversity by ensuring that all the clients Equal Opportunities and diversity polices and anti discriminatory practices are adhered to. 


To carry out any other reasonable requests by management, consistent with the nature and grade of the role. 

To accurately record and monitor data, set targets and evaluate performance outcomes.





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