Conflict Management

Conflict is a reality in the workplace. While some feel that conflict is undesirable but unavoidable, it can be a positive opportunity for stimulating creativity, innovation, and change while resolving differences. Our Conflict Management training enables learners to develop an informed, confident approach to conflict.

 

BENEFITS AND OUTCOMES:

  • Build a set of skills to manage conflict constructively

  • Remove obstacles to productivity

 

TOPICS INCLUDE:

  • Alternatives to Dispute Resolution

  • Arbitration

  • Creative Techniques for Reaching

  • Resolution

  • Critical Skills for Communication

  • Conflict Management

  • Resolving Interpersonal Conflict

  • Mediation Theory and Skills

  • Multi- Party Negotiation

  • Negotiation Theory and Skills

  • Resolving Workplace Disputes

  • Shifting from Positions to Interests