Conflict Management
Conflict is a reality in the workplace. While some feel that conflict is undesirable but unavoidable, it can be a positive opportunity for stimulating creativity, innovation, and change while resolving differences. Our Conflict Management training enables learners to develop an informed, confident approach to conflict.
BENEFITS AND OUTCOMES:
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Build a set of skills to manage conflict constructively
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Remove obstacles to productivity
TOPICS INCLUDE:
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Alternatives to Dispute Resolution
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Arbitration
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Creative Techniques for Reaching
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Resolution
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Critical Skills for Communication
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Conflict Management
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Resolving Interpersonal Conflict
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Mediation Theory and Skills
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Multi- Party Negotiation
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Negotiation Theory and Skills
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Resolving Workplace Disputes
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Shifting from Positions to Interests