Conflict Management

Conflict is a reality in the workplace. While some feel that conflict is undesirable but unavoidable, it can be a positive opportunity for stimulating creativity, innovation, and change while resolving differences. Our Conflict Management training enables learners to develop an informed, confident approach to conflict.

 

BENEFITS AND OUTCOMES:

• Build a set of skills to manage conflict constructively

• Remove obstacles to productivity

 

TOPICS INCLUDE:

• Alternatives to Dispute Resolution

• Arbitration

• Creative Techniques for Reaching

• Resolution

• Critical Skills for Communication

• Conflict Management

• Resolving Interpersonal Conflict

• Mediation Theory and Skills

• Multi- Party Negotiation

• Negotiation Theory and Skills

• Resolving Workplace Disputes

• Shifting from Positions to Interests